Crayons stands out by applying high jewelry finishing standards while working with a diverse range of materials, including both more accessible options and natural gemstones and gold. Our mission is to deliver exceptional craftsmanship and innovative design, regardless of the material, ensuring each piece is durable and of high aesthetic value.
Frequently Asked Questions
If you still have questions, please contact us by clicking the button below.
All Crayons portfolio pieces are available to order if the desired product is not in stock. Please note that made-to-order pieces require an additional production time of up to 15 business days.
Portfolio pieces may require a production time of up to 15 business days.
To find the shipping time, simply calculate the shipping method and delivery estimate on the product page. This estimate is also available at checkout.
To maintain your jewelry’s shine, use warm water with a few drops of mild dish soap and let the piece soak for about five to ten minutes. Then, using a very soft toothbrush, gently clean it—especially the back of the stone, where residue and oils tend to build up and reduce its brilliance. After that, rinse under running water and dry carefully with a soft cloth, making sure the piece is completely dry before storing it.
We recommend taking extra care with pieces that feature gemstones, especially around the prongs, as this is a more delicate area and more susceptible to impact.
If you notice that a stone is loose, please contact our team so we can assess the situation. In the event of a lost gemstone, a replacement stone will need to be provided and will be charged for the repair or resetting service.
Store your jewelry separately in a case or soft pouch to prevent scratches.
Avoid contact with chemicals, perfumes, and lotions directly on the piece.
Remove your jewelry before exercising, showering, or swimming.
Clean it regularly using our polishing cloth or a soft, clean, dry cloth.
Crayons is not responsible for lost gemstones, damage caused by improper use, or any alterations carried out by third parties not authorized by our jewelry studio.
Fashion Jewelry
We offer a 3-month warranty, which includes the first adjustment, basic polishing, and coverage for any manufacturing defects.
Fine Jewelry
Our pieces are designed to last for generations, combining precious materials, timeless design, and exceptional craftsmanship. For this reason, we offer a 10-year warranty against manufacturing defects, ensuring the durability and beauty of your piece.